I built SupportBay so our support rep didn’t have to wait on me.
After bootstrapping Faceless.video to seven figures with a lean team, we still handle support through a shared Gmail inbox. As we grew, I couldn’t be available to investigate every technical issue—so I built the teammate our support representative needed.
We have used SupportBay internally for months. It lets our representative forward an email for investigation, saving us time and money compared with hiring an engineer just to answer support questions and look into bugs.